Billing and Account

Do you charge for stopped instances?

Yes, instances in a stopped state continue to reserve dedicated system resources (RAM, SSD storage, IP aliases, CPU) and therefore incur charges until you destroy the instance. If you wish to no longer accumulate charges for a virtual machine, please use the DESTROY button in the customer portal.

I linked my credit card but I see a small charge on my card! What gives?

We have not charged your card. What you have observed is a temporary authorization in order to validate the card provided. The hold will automatically expire based on your bank's policy, generally within a few days.

How am I billed for my instances?

All virtual machines on your account are billed hourly up to the monthly rate cap. The hourly rate is determined by dividing the monthly rate by 672 hours (28 days). If your machine is online for more than 672 hours in a calendar month, you will only be billed the monthly rate. Accumulated charges are invoiced to your account on the 1st of every month.

Does Service Tax apply for Indian and International Customers?

As pe the rules laid by the Government of India Cloudpanda is required to collect Service Tax . You can enter your Service Tax number if you are registered and the same shall be printed on the invoices so that you can avail input credit of the service tax paid..' Our prices do not include Service Tax it will be added to your invoice as a separate line item.

Do you put your tax number on the invoices?

We at Cloudpanda strictly abide by the rules of the land and our Service Tax number will be printed on all the invoices.

What are the Service Tax rates?

The prevaling prices for service tax is 15% This might change with the introduction of GST in April 2017.

Is bandwidth usage calculated from outbound, inbound, or inbound+outbound traffic?

Your bandwidth usage is based on the total of your inbound traffic and your outbound traffic. For example, if your Server uses 100 GB of incoming bandwidth and 200 GB outgoing bandwidth, your utilization for billing purposes would be 300 GB.

At what rate is overage bandwidth billed?

Bandwidth utilization in excess of instance allocation is charged at $20 per GB due to higher regional bandwith costs.

How are monthly bandwidth caps calculated for hourly instances?

If your plan has 1000GB allocated to it, the amount of transfer per hour for overage calculations is 1000 / 672 = 1.48GB/hour. Your pending charges will reflect the overage calculated by this formula. Note: In some cases it may be less expensive to leave your instance running than to destroy it and be assessed overage charges.

Technical

What operating system templates do you offer?

We currently offer the following options: CentOS 6 x64, CentOS 6 i386, CentOS 5 x64, CentOS 5 i386, CentOS 7 x64, Ubuntu 12.04 x64, Ubuntu 12.04 i386, Ubuntu 14.04 x64, Ubuntu 14.04 i386, Ubuntu 16.04 x64, Ubuntu 16.04 i386, Debian 7 x64 (wheezy), Debian 7 i386 (wheezy), Debian 8 x64 (jessie), Debian 8 i386 (jessie), FreeBSD 10 x64, Windows 2008 R2 x64, Windows 2012 R2 x64. Windows licensing carries an additional INR1400 per instance surcharge. Cloudpanda also offers the ability to install your own operating system from any Custom ISO you upload.

Do you allow editing of reverse DNS records?

Yes, we allow custom reverse DNS entries for your virtual machine IPs. You can request for reverse dns entries by sending a email to customer support. Please allow 24 Hours for this request to be processed as it involves the ISP and this Service is charged INR 2500 per year per entry even if the server is taken for a few hours or months.

Do you allow outbound SMTP?

In some instances, outbound traffic to the SMTP port may be blocked for new accounts. If you encounter this restriction, contact our support team.

Do you offer console access?

Yes, you can access the console for your virtual machine using the control panel.

Do you offer instance backups?

Subscribers may create snapshots of any active instance at any time. We understand the importance of creating backups of all critical files/content/configurations and encourage all CloudPanda.com subscribers to maintain current backups as part of organizational business continuity planning and execution. We also offer daily automated backups - read more details about automatic backups.

Do you offer managed services?

Yes, even though your instances grant you full root access and are 100% self-managed you can opt for the managed services optionally which are charged extra. This cost can be discussed on a case to case basis depending on the level of support or hand holding required by the customer.

Do you support multiple IPv4 addresses per instance?

Every virtual machine comes with one primary IPv4 address. Up to two additional addresses are available for INR 250 per month. Extra IP shall be charged for a minimum of one month if availed for less than a month in the hourly billing option.

Port X seems to be blocked on my VPS, are you blocking it?

We block several ports that are commonly abused for DDOS attacks. This includes TCP and UDP ports 17, 19, 1900. These blocks are permanent, and cannot be removed. Depending on your account, outbound SMTP (port 25) may also be blocked. This block may be removed by opening a support ticket. Also note that many operating systems are configured with firewalls which block traffic. You would need to open any ports you need within your operating system firewall.

What are the hardware specifications of your host machines?

In order to achieve the highest possible performance, all of our host machines use the latest-gen x86-64 CPU architecture with Very High performance Tiered SAN storage exceeding a million IOPS.

What type of virtualization do you use?

We utilize KVM ( Kernel-based Virtual Machine ) on 100% of our infrastructure.

How many GBs are usable on the GBs allocated for VDC?

Unlike many othe providers we provide what we say so if we say 100 GB its 100GB Cloudpanda Dedicated Cloud (VDC).

Do your instances come pre-installed with cPanel/WHM, WordPress, PHP, MySQL, Smartertools etc?

By default, instances will have a clean OS install without these additional packages but you will have full root/administrator to install any additional software you require. If you prefer that your instances come with some pre-packaged software already setup, please contact customer support and they will help you install your required applications.

Do your instances come with a cPanel license?

No, instances do not come with a cPanel license by default. cPanel licenses are available for an additional $15/month.

How do Dedicated Instances differ from Compute Instances?

Dedicated Cloud Instances offer resources allocated to you with no noisy neighbors. You can rent 25%, 50%, 75%, or an entire dedicated server with the advantages of the Cloudpanda Platform and fast provisioning.

Social

Do you have a Social Presence?

Yes we do! Discuss with the Cloudpanda.com community on our facebook page facebook.com/cloudpanda.